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Apple Contact Center Technician – Bilingual in Japanese and English

  • prefecture: Tokyo
  • Country: Japan
  • Listed: February 11, 2018 12:43 AM
  • Expires: 344 days, 14 hours
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Description

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The Contact Center Technician’s role exists to ensure customer satisfaction and act as the primary customer contact for the MTI Customer Care Center. This position provides high-touch, personalized customer support to both internal and external partners and continually strives to exceed customer expectations regarding response time, product knowledge, effective problem resolution, stellar service and overall MTI operational knowledge. The Contact Center Technician drives the customer experience within MTI’s Customer Care Call Center to ensure that our client and customer’s needs are not only met but exceeded. This individual may also be assigned additional special tasks at the discretion of the Service Supervisor.
MUST BE FLUENT IN JAPANESE AND ENGLISH

Essential Duties and Responsibilities:
• Shows passion for and delivers exceptional customer service while providing Technical Support for all MTI products as well as retail interactive displays
• Answers incoming telephone calls and emails in a call center environment keeping a “customer first” mentality from call engagement until call conclusion
• Collects call data and manages to performance metrics
• Provides effective support to Field Technicians throughout the world
• Data gathering and auditing
Required Background and Skills:
• MUST be able to speak/read/write in JAPANESE and ENGLISH fluently
• High School Diploma or equivalent required
• Previous customer service experience required, preferably in a high volume call center environment
• Shows a passion for and is consistent in servicing internal and external customers
• Thorough knowledge of all Microsoft Office programs, especially Excel
• Capable of learning MTI’s products, processes and organization
• Demonstrated ability to multi-task a must
• Ability to interact and interface effectively with all levels of internal and external customers
• Prior experience in order processing and RMA (Return Materials Authorization) a definite plus
• Previous experience with ERP/MRP system preferred
• Previous experience in a factory, distribution or retail environment a plus
• Experience in the electronics industry strongly preferred
Job Type: Full-time
Preferred experience: Customer Service: 1 year, Technical Support: 1 year
Required language: Fluent in JAPANESE and ENGLISH – written/spoken
Mobile Technologies, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mobile Technologies, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Equal Opportunity Employer

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Listing ID: 7425a711f6e70026

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